Rates & Insurance

Please contact us by phone, email, or the form below to discuss rates for the following services:

  • 1 hour Therapy Intake Session
  • 45 Minute Individual Therapy Session
  • 45 Minute Family/Couples Therapy Session
  • 1 hour EMDR Intake Session
  • 1 or 1.5  hour EMDR Individual Therapy Session
  • 45 minute Coaching Session

We are an out-of-network provider. If you have out-of-network insurance benefits, you may be eligible for partial or full reimbursement by your health insurance provider or employee benefit plan. For clients who have no insurance coverage or if your insurance coverage does not include out-of-network benefits, please ask us about our sliding scale rates.

Session fee is due at the time of service; we will provide you with a superbill (ie. statement for reimbursement) that you may submit to your health insurance or employee benefit plan. 

To determine if you have mental health coverage through your insurance carrier, the first thing you should do is call them. Check your coverage carefully and make sure you understand their answers. Some helpful questions you can ask them:

  • What are my mental health benefits?
  • What is the coverage amount per therapy session?
  • Do I have out-of-network benefits coverage?
  • How much does my insurance pay for an out-of-network provider?
  • What are the allowed amounts for out-of-network therapy intakes, 45 or 60 minute session, family therapy, etc.?
  • How many therapy sessions does my plan cover?
  • Is approval required from my primary care physician?
  • Are there coverage limitations or difference in copay/co-insurance when meeting virtually, or are these reimbursed at the same rate as in-person?


Cancellation and No Show Policy

Your appointment time has been reserved just for you. If you need to cancel or change times, we require 48 hours before your session time. If you miss your session or cancel with less than 48 hours’ notice, you will be responsible for the full fee payment for your session. If you have any questions or concerns about this policy, we are happy to discuss.

Late Policy

When a client is 5 minutes late to session without prior notice, we will text a final reminder to the client, and then will wait up to 10 minutes for a response (total of 15 minutes after start time) before terminating the telehealth session or cancelling the remainder of the in-person appointment and indicating it as a “no show”.  Clients will be held responsible for the full fee payment for the session as scheduled.

If a client lets us know in advance of the appointment time that they are running late, having a technological issue joining, or experiencing a medical emergency that prevents them from joining, we will evaluate together whether there will be adequate time or if we will need to reschedule. We try to be as accommodating as we can be within the context of other appointments to adjust and provide more or an alternative time.

There is therapeutic reasoning behind not conducting abbreviated appointments, and a big part of this is ensuring we have adequate time for the session to be therapeutically impactful while also being respectful of each other’s time. It would not be mindful of me as a therapist or respectful of my clients’ needs to engage in a session that is too short and rushed, or to run over into another client's time. If you have any questions or concerns about this policy, we can discuss this together.

Financial Responsibility Policy

Session fee is due at the time of service; we will provide you with a superbill (ie. statement for reimbursement) that you may submit to your health insurance or employee benefit plan. It is your responsibility to ask questions and gain understanding of your insurance coverage directly from your insurance provider, including but not limited to deductibles, allowable amounts, services covered, and authorization requirements. We are an out-of-network provider, and you are ultimately responsible for all services, fees, charges, and expenses incurred and owed to Inner Arrow Counseling and Wellness in connection to providing you care. 

No Surprises Act

Beginning January 1, 2022, if you’re uninsured or don’t plan to submit your claim to your health plan, we are legally required to provide you with a “good faith estimate” of expected charges before you receive services. For clients who are insured and plan to submit their claims, we will provide you with a good faith estimate upon request.  The good faith estimate is not a bill, as you will only be charged for completed, no show, or late cancelled appointments.  It will include expected charges for the primary item or service you’re receiving, and any other items or services provided as part of the same scheduled experience.

Location

We offer in-person and telehealth services.

Office Hours

We will respond to emails, phone calls, and appointment requests Tuesday-Saturday. Available appointment hours vary based on demand.

Available days for services

Monday:

Closed

Tuesday:

10:00 am-8:00 pm

Wednesday:

10:00 am-8:00 pm

Thursday:

10:00 am-7:00 pm

Friday:

10:00 am-7:00 pm

Saturday:

10:00 am-12:00 pm

Sunday:

Closed